Machine
Service
It pays to do your homework when it comes to getting a machine properly serviced!
Here is only a portion of BCS's wide variety of books and magazines
to inspire your creativity.
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Service Turnaround Time
Beth’s Creative Stitchery is an established professional service location, serving
satisfied customers in the greater Central Ohio area since
1982. We have sold thousands of machines, and we service
countless machines annually. We have a very busy service
department. Most machines brought in at the beginning of
the week are serviced in 1-3 days. Drop your machine off
on a Saturday, and you can expect to pick it up the following
Saturday, if not earlier.
The best times of the year for machine servicing is usually April-May, early
December, and around late summer to September. Of course,
your vacation is also a perfect time. We used to recommend
summer, but with school and college servicing, staff vacations,
and several educational events to work around, it has almost
become one of our busiest times. Regardless of when you choose
to have a machine serviced, we promise to be timely.
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Service Appointments
An appointment is never necessary for machine servicing. Just bring your machine
in any time during regular store hours, and it will be
ready within 1 to 3 days. We often finish the machine
earlier that the customer expected! Rarely does a machine
require extra time, unless a part needs to be ordered.
In that case, we will call you with an estimated time
of completion.
If you are driving a long distance and require an appointment, please call and
our service technician will set up a personal time for
your machine. This is for basic servicing only. Other
major issues might require more time, and we cannot promise
1-day service.
If you have an appointment,
arrange to drop off the machine in the early morning between
10:00a to 11:00a. We require a minimum of 4 hours to service
the machine. Please allow the service technician to concentrate
on machine servicing and avoid the temptation to “observe”
the process. “Waiting around” is not advised because this
often puts undo pressure on the service technician. It
is best to have a list of activities, such as shopping,
visiting, or grabbing lunch. If you are at a loss of where
to shop or have a snack, we would be happy to point you
in the direction of a great place to buy shoes, a few
quaint boutiques, and the location of the quilt stores
in Columbus!
And, YES, we service machines other than Bernina!
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