Machine Service

What to Bring with Your Machine

One of the most common problems causing a delay in prompt service is the lack of equipment required to operate the sewing machine brought in for repair. A good way to think of it is ... what parts would you need to create a zigzag stitch on your machine? We basically need the same things! We also may need any other items.

Because we have been servicing Bernina sewing machines for more than 24 years, it is safe to assume we have some basic accessories at hand that actually make our job faster and easier. Please consult the following list for the basic model and the equipment required to do a complete, timely service. Note: HEAD refers to the machine itself.

Straight stitch plates, straight stitch feet, and special bobbin cases make it difficult to do a basic service on any zigzag machine. Always remember to include the regular sewing equipment.

If you are experiencing a specific problem with a special presser foot, device, or attachment, include it with your machine and make sure to mention the issue on the service description. Here are some examples ...

• Knee lever won’t work correctly, pops out - Bring the knee lever; it might need replacement.
• Slide-on sewing table falls off - Bring the slide-on sewing table; pins or brackets might need replacing.
• Buttonholes are not automatic - Bring the big auto buttonhole foot 3A or 3C with lens, so it can be tested.
• Walking foot does not function well - Bring the walking foot to be tested or serviced.
• Foot control acts “funny” - Bring the foot control to be tested.
• “Special” bobbin case tension is off - Bring all “special” bobbin cases, such as “pig tail” with preferred threads, to be tested and adjusted.

Berninas older than 1982 (530 series, 730 series, 801, 802, 811, 830)

• Head
• Bobbin case
• Power cord(s)
• Foot control
• Basic #000 presser foot

Bernina 910, 930, 1020, 1030, 1090, 1080, 1130, 1230, 1260, 1530, 1630 ... any Activa, Virtuoso, Aurora, Artista

• Head
• Bobbin case
• Regular zigzag throat plate – NOT straight stitch!

Bernina 1000, 1001, 1004, 1005, 1006, 1008

• Head
• Bobbin case
• Power cord
• Foot control
• Regular zigzag throat plate - NOT straight stitch!

Bernette or Bernina Brand Serger of any Model Number

• Head
• Power cord
• Foot control
• Regular serger presser foot
• Regular sewing plate
• Optional - Thread, if you would like your machine completely threaded upon pick-up. Otherwise, test threads will be left in machine to aid in re-threading.

Stand-alone Embroidery Machines, such as the Deco 330, 340, 500, 600, 650, or e-motions

• Head
• Power cord
• Hoop
• Bobbin
• Small spool cap

Embroidery Machines with Separate Module, such as any Artista or Aurora

• Head
• Pigtail or special bobbin case
• Embroidery module
• Small or large hoop
• Small spool cap
• Regular throat plate (5.5 or 9 mm) – NOT straight stitch plate!
• Embroidery foot - any will do

Any Other Makes or Models

• Head
• Foot control
• Power cords
• Regular sewing presser foot
• Regular throat plate
• Bobbin case, if applicable
• Empty bobbin