Fee Schedule
-
General Basic Service
- Basic
Service (a/k/a COA - cleaning,
oiling, adjustments) fee - $70.
- Super
Head Frame Cleaning - $15 to
$25 extra.
- Foot
Control Repair - $10 to $20 excluding
parts.
- Free
estimates available on miscellaneous
mechanical issues.
This is not
a full price list, because costs can vary from
machine to machine. Most machine service will
fall into the above categories.
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Super Head Frame Cleaning Some older and
very active machines will benefit from a bit more
tender-loving care. A Super Head Frame cleaning
allows for deeper cleaning and removal of hard-to-reach
thread caught inside of the machine. This extra
service is time-consuming and is not part of COA.
The service technician will do this advanced service
only if it is truly required or if the machine
is more than 8-12 years old. All Berninas produced
between 1986 and 1998 benefit from this special
treatment.
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Basic Service
- The Hallmark of All ServicingMost machines
usually will need only basic service. Most sewing
issues are also addressed, such as thread and/or
needle breakage, lack of fabric feed, frozen machines,
poor tension, or skipping stitches. For most machines,
a basic service includes the following:
- Covers
are removed.
- Hook
areas dismantled and excess thread,
lint, and dust packs are removed
from machine.
- Hook
and timing pulleys are removed
from machine and cleaned.
- Machine
parts are cleaned.
- Joints
and hook area are oiled.
- Thorough
inspection of each part for burrs
and needle damage.
- Inspection
of light unit.
- Inspection
for binds.
- Inspection
for proper needle positions.
- Upper
and lower tension adjusted.
- Total
test sew, including straight
stitch, zigzag, left/right needle
position, width and length control
movement, reverse control function,
construction stitch and decorative
stitch function, multi-motion
(stretch stitch) function, and
buttonhole, if applicable.
- Advanced
testing on contemporary machines,
including speed test, balance,
special electronic test, updating
firmware.
- External
part of machine is cleaned with
an attempt to remove old scuffs
and odd residue marks.
- Grimy
power cords and foot controls
are generally cleaned.
- Retiming
of the machine.
- Foot
control testing.
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Circuit BoardsIn this high-tech
world, it is only expected that a percentage of
circuit board-driven products will fault out. Most
sewing machines produced within the last 25 years
have some sort of circuit board. Bernina develops
its circuit boards to be highly reliable ... and
repairable! So, unlike other brands that require
you to purchase a new circuit board if one fails,
most Bernina circuit boards are sent back to the
warehouse where they are repaired on the spot. In
most current models, the boards are shipped back
to Bernina in Switzerland for a complete overhaul.
So what does that
mean to you, the sewing machine owner? Most of the
circuit boards in your machine that are likely to
cause a bit of grief are also the most expensive
... in the range of $400-$900! At Beth’s Creative
Stitchery and Bernina of America, we think it is
bad customer service to make a consumer purchase
a new expensive circuit board and to add to our
land fills. That is why we will never attempt to
sell you a new circuit board.
Instead, your old
board is replaced with one from our extensive stock.
Don’t forget, sewing machines with circuit boards
have been around for more than 25 years, the average
machine has 2-3 main boards, and there have been
more than 40 different Bernina sewing machines in
the product line-up, past and present! The price
to you, the consumer, averages about $120 to $150,
which includes the repair itself and shipping. Lag
time for repair is almost nil, because most common
boards are kept in stock at Beth’s Creative Stitchery!
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