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Service Clocks

Some modern machines, such as Berninas produced after 1997, have a stitch and/or time counter built in the machine. This has become a valuable tool for determining the amount of use on a machine and to what level the machine should be serviced. Does it just need a basic service, or is it time to “dig” a bit deeper and “super clean” the machine? Service clocks have been a wonderful tool for both the service technician and consumers. These clocks take the guesswork out of servicing and can even prevent over-servicing! If your machine has a clock, we will record the time and use it for future reference for your next service and every service to come.

Final Words on Having Your Machine Professionally Serviced

We have two types of machines brought in for service—those in for a “annual” cleaning and those with a “problem.” It does not cost more or less to wait for a “problem.” What it costs is aggravation. When you sit down to sew, you expect your machine to function properly. If you never service the machine until it acts up, that puts a stop in your sewing plans.

Machines that are used on a regular basis and are never serviced frequently signal that they are in need of some professional help. Often these are customers who want us to drop our tools and service their machine while they wait, because they are “in the middle of trying to get something done.” The truth is, most sewers have a mountain of projects or are in the middle of something! The machines sitting on the to-be-serviced shelf are equally as important as the harried customer’s machine. This is why we attempt to service machines on a first-come, first-served basis.

At the start of our general service week, machines are “bundled” into categories — general annual service, serger and embroidery machines, and complex problems. Most service technicians clear out the general services FIRST and then will service 3-4 sergers in a row. This opens the schedule for the machines that require a bit more time on the work bench.

So, if you want to get on the good side of your service technician, plan your machine service at a downtime or before a major project. Sometimes even the best maintained machines can malfunction mid-project. In these cases, troubleshooting just the immediate problem is part of the service we offer. But, if your rarely-serviced machine is having a problem, it is only fair to put that machine in line with all the rest!

See Service Turnaround Time for the best times of the year to have your machine serviced.